মাই একাউন্ট

Refund policy

Effective Date: 5/10/2025

Thank you for purchasing a digital product from daanguli.com
 We are committed to ensuring the highest satisfaction for all our customers.
 However, since we provide digital products (such as eBooks, online courses, digital files, templates, software, etc.), our return and refund policy is slightly different from that of physical goods.

1. Nature of Digital Products

All our products are delivered in digital format. Once the product has been downloaded or accessed, it cannot be returned.
 Therefore, as a general rule, we do not offer refunds once a product is delivered or accessed.

2. When Refunds May Be Applicable

However, under certain exceptional circumstances, we may consider a refund request, such as:

  • The product could not be downloaded or accessed due to technical issues, and our support team was unable to resolve the problem.
  • A duplicate payment was made accidentally.
  • You purchased the wrong product but have not yet downloaded or accessed it.

In such cases, refund requests must be submitted within 7 working days from the date of purchase.

3. Refund Process

To request a refund, please follow these steps:

  1. Send an email to [your support email address]
  2. Include the following details in your email:
    • Order ID
    • Payment receipt or transaction ID (screenshot or proof)
    • Detailed description of the issue

Our team will review your request within 3–5 working days and notify you of the decision.
 If approved, refunds may take 7-10 working days to appear in your account, depending on your bank or payment gateway.

4. Non-Refundable Items

Refunds are not applicable for the following:

  • Fully accessed or downloaded digital content (eBooks, courses, templates, files, etc.)
  • Products purchased during promotional or discounted offers
  • Custom-designed or personalized digital items

Subscription or membership services

5. Incorrect or Faulty Files

If you receive a product that contains errors (e.g., wrong file, broken link, or incomplete content), please contact us immediately.
 We will:

  • Re-send the correct file, or
  • Provide an alternative solution (such as a refund or exchange), if necessary.

6. Contact Us

If you have any questions or issues regarding this policy, please reach out to us:
 📧 support@daanguli.com
🌐 https://daanguli.com/

7. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time.
 Any changes will become effective immediately upon being posted on this page.
 We recommend reviewing this page periodically to stay informed about our latest terms.